On this page, you can report suspected incidents involving our medical devices, detected non-conformities and observations of falsified products.

Suspected incident

Report any malfunction, undesirable side-effect or reduction in functionality/ performance of our medical devices and any inadequacy in the information supplied by IMAGE.


Report any non-conformity of our medical devices with the EU MDR 2017/745 or any other applicable law, including your local medical device legislation.

Falsified product

Report any device whose identity, source (i. e. manufacturer) and/or CE marking certificates or documents relating to CE marking procedures are falsely presented in either the device or its documentation.

For any other customer complaint, product feedback, bug report and suggestion for product improvement:

Contact us